warningImportant Heads Up!
Before requesting, please ensure the beneficiary number is a valid MTN/TELECEL/AIRTELTIGO number. We cannot reverse transactions sent to the wrong network or number.
At GidigidiDATA, we strive to ensure timely delivery of all data bundles. However, please be aware of the following refund conditions for transactions via Wallet, Moolre, and Paystack:
Strict No-Refund Conditions
- We cannot issue a refund if you provide an incorrect or invalid phone number (e.g., wrong network or non-existent number) and the data is successfully sent to it.
- We cannot issue a refund once an order has been marked as "Completed" or "Delivered".
- We cannot issue a refund for funds already deposited into your Agent Wallet. Wallet funds must be used for purchasing products on the platform.
Eligible Refund Requests (Auto-Refunds)
- If an order fails at the network provider level (e.g., MTN system downtime), the system will automatically trigger an atomic refund.
- Wallet Payments: The exact amount deducted will be instantly credited back to your wallet.
- Moolre / Paystack Direct Payments: The order amount will be credited back to your GidigidiDATA account wallet (or hidden customer wallet) for future use.
- Agent Direct Commissions and Passive Commissions for failed orders are automatically reversed.
Contact Us
If your order has been pending for an extended period, or if you believe an auto-refund did not process correctly, please contact our support team immediately.